Shipping Policy

1. Digital Service Delivery

Better Steno provides all services and products digitally through our online platform. This includes:

• Online Courses: All courses are accessible instantly through your account after enrollment
• Dictation Exercises: Practice materials are available online and can be accessed anytime
• Typing Tests: All typing tests and evaluations are conducted online
• Subscriptions: Premium subscriptions provide immediate access to features upon payment confirmation
• Progress Tracking: All performance data and analytics are stored digitally in your account

2. Instant Access

Upon successful payment or enrollment:

• You receive immediate access to purchased courses and subscriptions
• No waiting period or shipping time required
• All features are available 24/7 from any device with internet access
• You will receive email confirmation of your purchase with access instructions

3. System Requirements

To access Better Steno services, you need:

• A stable internet connection
• A modern web browser (Chrome, Firefox, Safari, or Edge recommended)
• An active account on Better Steno
• For audio dictations: Working speakers or headphones

4. No Physical Products

Better Steno does not offer or ship any physical products, including but not limited to:

• Physical course materials or textbooks
• USB drives, CDs, or other storage media
• Printed certificates or documents
• Hardware or equipment

All materials, certificates, and documentation are provided digitally through the platform.

5. Access and Delivery Issues

If you experience any issues accessing your purchased courses or subscriptions:

• Check your email for confirmation and access instructions
• Ensure you are logged into the correct account
• Clear your browser cache and cookies, then try again
• Verify your internet connection is stable
• Contact our support team for immediate assistance

We typically resolve access issues within 24 hours of being notified.

6. Course and Subscription Validity

Your access to courses and subscriptions depends on:

• One-time Courses: Lifetime access (as long as your account is active)
• Subscriptions: Access valid for the duration of your subscription period
• Trial Periods: Access expires after the trial period ends unless converted to paid subscription

You can access your purchased content at any time during the validity period from any internet-enabled device.

7. Account Deactivation

If you deactivate or delete your account:

• You will lose access to all purchased courses and subscriptions
• Your progress data may be permanently deleted according to our data retention policy
• Reactivation may not restore previous purchases or progress

We recommend downloading any important data before account deletion.

8. Technical Support

For any technical issues related to accessing our services, our support team is available to assist you through:

• Email: support@bettersteno.com
• In-platform support chat (available to premium users)
• Contact form on our website

We aim to respond to all inquiries within 24-48 hours.

Note: This Shipping Policy applies only to services provided by Better Steno. As a digital-only platform, no physical shipping or delivery is involved.