Cancellations and Refunds Policy

1. General Policy

Better Steno operates a strict no-refund policy for all products and services, including:

• Premium Subscriptions: Monthly, quarterly, and annual subscriptions
• Course Purchases: One-time course enrollments
• Typing Tests: Paid evaluation services
• Any Other Paid Features: All digital products and services

Once a purchase is completed and access is granted, it cannot be reversed or refunded.

2. Why We Have This Policy

As a digital education platform providing instant access to content:

• All courses and materials are immediately accessible upon purchase
• Digital content cannot be "returned" once accessed
• Our pricing reflects the instant, unlimited access to quality educational content
• We invest significant resources in content creation and platform maintenance

3. Subscription Cancellations

While we do not provide refunds, you can cancel your subscription at any time:

• Navigate to your account settings
• Go to "Subscription Management"
• Click "Cancel Subscription"

Important Notes:

• Cancellation will take effect at the end of your current billing period
• You will retain access to premium features until the subscription expires
• No partial refunds will be issued for the remaining time in your billing period
• Once cancelled, your subscription will not auto-renew

4. Course Access After Cancellation

If you cancel your subscription:

• Subscription-based Content: Access will be lost when the subscription period ends
• One-time Course Purchases: You retain lifetime access regardless of subscription status
• Progress Data: Your progress and performance data are retained in your account

5. Exceptions: Refunds Due to Our Error

Refunds will ONLY be considered in the following exceptional circumstances:

• Duplicate Charges: If you were charged multiple times for the same purchase due to a technical error
• Billing Errors: If you were charged an incorrect amount due to a system malfunction
• Service Not Delivered: If you paid for a service but access was never granted due to a technical issue on our end
• Unauthorized Charges: If your account was compromised and unauthorized purchases were made

To request a refund in these cases:

• Contact our support team within 7 days of the charge
• Provide detailed information about the error
• Include transaction ID and proof of payment
• Allow up to 10 business days for investigation and resolution

6. What Is NOT Eligible for Refund

The following circumstances do NOT qualify for a refund:

• Change of mind after purchase
• Inability to complete a course due to personal reasons
• Dissatisfaction with course content or difficulty level
• Technical issues on your end (internet connectivity, device compatibility)
• Forgetting to cancel your subscription before renewal
• Not using the subscription or course after purchase
• Finding similar content elsewhere for a lower price
• Account suspension or termination due to Terms of Service violations

7. Free Trial Periods

We may occasionally offer free trial periods for subscriptions:

• Free trials allow you to explore premium features before committing
• You must cancel before the trial period ends to avoid being charged
• If you do not cancel, your payment method will be charged automatically
• Charges after trial expiration are subject to the same no-refund policy

8. Pricing Changes

We reserve the right to change pricing at any time:

• Price changes will not affect existing subscriptions until renewal
• You will be notified of price changes before your next billing cycle
• If you do not wish to continue at the new price, you can cancel your subscription
• No refunds will be issued due to future price increases

9. Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute:

• Your account may be immediately suspended pending resolution
• We will provide evidence of service delivery to your payment provider
• False disputes may result in permanent account termination
• You may be held liable for any fees or costs incurred

We strongly encourage you to contact us directly before initiating a chargeback so we can work to resolve any issues.

10. Account Termination

If your account is terminated for violating our Terms of Service:

• No refunds will be issued for any remaining subscription period
• You forfeit access to all purchased courses and content
• All payments made are final and non-recoverable

11. Processing Time for Approved Refunds

In the rare cases where a refund is approved due to our error:

• Refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method
• You will receive email confirmation once the refund is processed
• Bank processing times may vary (typically 5-10 business days)

By making a purchase on Better Steno, you acknowledge that you have read, understood, and agree to this Cancellations and Refunds Policy.